Use of the service

The online store of the www.bordallopinheiro.com site shall be governed under the terms and conditions here defined, which the Customer agrees to comply with. Bordallo Pinheiro may, at any time, change all or part of the terms and conditions herein.

1. PROPERTY OF THE SITE

Faianças Artisticas Bordalo Pinheiro SA

NIF: 500 108 684

Rua Rafael Bordalo Pinheiro, 53

2500-246 Caldas da Rainha - Portugal

Tel: +351 262 839 380

Email: info@bordallopinheiro.com

2. PRICES AND PRODUCTS

The prices in the catalogue of the www.bordallopinheiro.com site are in Euros and include VAT at the legal rate in force at the time of acquisition, to which the delivery cost must be added. The prices and product specifications contained in this site may be changed by VAA, without prior notice.

3. PLACING AN ORDER

We are taking heightened measures of hygiene and safety in the entire process of packing orders.

The possibility of placing orders in the online store on the pt.bordallopinheiro.com site is restricted to orders whose delivery and billing addresses are in mainland Portugal or in the Autonomous Regions of the Azores and Madeira. Orders for delivery to PO Boxes will not be accepted. The products shown in the online catalogue are limited to existing stock. In case any item is unavailable, Bordallo Pinheiro will inform the Customer. For some products, duly identified, the order may be limited to a certain number of copies.

4. DELIVERY OF THE ORDER AND SHIPPING COSTS

All orders confirmed by Bordallo Pinheiro will be delivered to the address specified by the Customer for delivering the order.

4.1. Pick up in Bordallo Pinheiro or Vista Alegre store

If you wish to pick up the product you ordered online from one of the BP or VA stores, this service is available for free. You will have 7 days after being contacted by the store to pick up the order.

Should you not pick up the product within the specified period, the order will be returned to the central warehouse and you will be notified of its return. Shipping costs of products sent back to the central warehouse shall be paid by the Customer.

Online orders picked up from a BP or VA store are not checked at the store, that is to say, the order will not be unpacked and repacked.

4.2. Home delivery

CAMPAIGN: FREE SHIPPING ON ORDERS OVER 20€

After order confirmation the client will receive:

- A first email and sms informing you that your order has already been picked up by the carrier at our facilities. In the same email you can check the tracking number (to track the order) and will also be provided with a link that allows you to change the address and delivery date (change of delivery charged by the carrier).

- A second email and sms informing you that your order has gone out for distribution and includes information on the date and period of delivery. In the same email you can consult the tracking number and a link will also be provided that allows for changing address and delivery date (change of delivery charged by the carrier).

- About 30 minutes prior to delivery, you will be contacted by phone by the carrier.

The shipping costs associated with each order are calculated according to the following table:

It is up to the Customer to check the quantity and condition of the goods upon delivery.

5. TIME OF DELIVERY

The estimated delivery time is 3 to 5 working days for mainland Portugal; 7 to 8 working days for Madeira Island; 8 to 9 working days for Porto Santo Island; 8 to 11 working days for São Miguel Island; 9 to 14 working days for Santa Maria, Terceira, Faial, Pico, Graciosa and São Jorge Islands and 10 to 17 working days for Corvo and Flores Islands.

There are products, which due to limited stocks, may have a longer delivery and this information is available on the product page.

In case the same order includes items subject to different delivery periods, the delivery period for the whole order will be that of the item with the longest delivery period.

In case we run out of stock, the customer will be contacted by email about the new expected delivery date and he/she will decide whether to maintain or cancel the order.

The foreseeable time for delivery of goods is set in the information associated with each item. Additional information regarding the delivery times may be requested by calling +351 234 320 780, weekdays between 08:30am and 5:30pm, or via the e-mail address: online@bordallopinheiro.com.

6. PAYMENT METHODS

The Customer can purchase using the ATM reference, PayPal account, card (Visa; Visa Electron; V-Pay; MasterCard; Maestro) or MBWAY.

In case of PayPal payment you can pay in a fast and secure way with your PayPal account or your credit card, without exchanging financial information with the current website.

In case of ATM payment, the reference will be available for a 3 (three) days period. If payment is not made within this period, the order will be automatically cancelled.

In the case of credit card payments, all transactions will be stored by the service provider for possible consultation by Redunicre.

7. CANCELLING THE ORDER

The customer may cancel the order, provided that it has not yet been processed by Bordallo Pinheiro.The cancellation of the order may be formalized by an email sent to the address online@bordallopinheiro.com or using the form available on the website for that purpose. The Customer must mention the order number and his tax identification number, under penalty of ineffectiveness of the cancellation.

8. REFUSAL OF THE ORDER

Bordallo Pinheiro reserves the right to refuse the order, in which case it will inform the Customer, given the following cases: a) Out of stock; b) Unavailability of the item; c) If Bordallo Pinheiro considers that there has been misconduct by the buyer or inaccuracies in the personal data recorded.

9. RETURNS

The customer may return the product within 14 days of receiving it. Within that same period the customer may file a complaint about any defects or inadequacy of the product compared to what was ordered, being the responsibility of Bordallo Pinheiro.

The return should be made using the form available on the website for this purpose or by email sent to the address online@bordallopinheiro.com, always mentioning the order number. In the complaint, the Customer shall expressly indicate the reasons for complaining.

The support team of the www.bordallopinheiro.com website will coordinate with the Customer how to proceed with the return of the goods, if justifiable, in which case Bordallo Pinheiro will assume the costs of the return and of a new shipment.

In situations where reasons for return are not the responsibility of Bordallo Pinheiro, the return will be accepted after checking the state of the returned items and their packaging, and the refund will be made for the amount paid by the Client, less return transport costs, in the amount of €7.50. The refund will be made using the payment method used at the time of purchasing (within a maximum period of 14 days). Consequently, Bordallo Pinheiro reserves the right to not accept returns of products without prior notice, as mentioned above, and which do not meet the same conditions of conformity as they did on the date of their delivery to the Buyer (namely products that have undergone any use, transformation, damage and/or are missing the original packaging/accessories/extras).

10. LIMITATION OF THE LIABILITY

We make every effort to ensure that the information presented is free of typographical errors and whenever they occur, we proceed with their correction as soon as possible. In case the information provided does not match the characteristics of the product, the Customer has the right to return it in accordance with paragraph 10.

The photographs presented on the site are merely illustrative. We recommend that you consult the product characteristics for detailed information.

Despite the efforts of Bordallo Pinheiro, some products may have an incorrect price, therefore we also check the prices when processing orders. If the price of the product is less than the advertised price, we will refund the difference. If the price is higher, we will inform the customer by email and await his decision as to whether or not he accepts the new price or if he wishes to cancel the order.

11. REGISTRATION AND PROTECTION OF PERSONAL DATA

When registering to use this website, we will ask the Customer to create a password. The Customer should keep it strictly confidential, not revealing nor sharing it with third parties. The Customer is entirely and exclusively responsible for the use of his password and any orders placed by using it, even without his knowledge.

In the case of registered Customers, we will collect the information required to carry out the whole sales transaction online and for future contacts that may be necessary so as to ensure the best customer service.

The Customer assures that the personal data provided are true and accurate and undertakes to notify any changes. Any loss or damage caused to the online store or a third party resulting from incorrect inaccurate or incomplete information on the registration forms will be the sole responsibility of the Customer.

The services provided by VAA will always honour the provisions of the Personal Data Protection Law - Law no. 58/2019 of August the 8th, therefore, the sole purpose of VAA regarding the Customer's personal data is the customer’s account management, billing, communication with customers and statistical analysis, assuming the commitment to privacy and security in the processing of personal data of each customer.

The customer authorizes through the subscription of the Newsletter VAA to send information on products and services that may be of interest, using their personal data for direct marketing. At any time, you may request access, correction and deletion of data, using the following contacts:

Customer Service

Rua António Oliveira nº 28

2500-271 Caldas da Rainha

Tel. +351 234 320 780

online@bordallopinheiro.com

DPO

dpo@bordallopinheiro.com

For more details check our privacy policy and cookies.

12. CONSUMER CONFLICTS ARBITRATION CENTRE

In case of dispute the consumer can appeal to an Alternative Dispute Settlement Body (RAL):

-‘CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo’, with the following address: Rua D. Afonso Henriques, n.º 1, 4700 – 030 Braga – www.cniacc.pt;

-‘CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa’, with the following address: Rua dos Douradores, 116, 2º, 1100 – 207 Lisboa – www.centroarbitragemlisboa.pt;

-‘CAUAL – Centro de Arbitragem da Universidade Autónoma de Lisboa’, with the following address: Rua de Santa Marta n.º 43 – E, 1º C, 1150 – 293 Lisboa – www.arbitragem.autónoma.pt;

-‘CICAP – Centro de Informação de Consumo e Arbitragem do Porto’, with the following address: Rua Damião de Góis, 31, loja 6, 4050 – 225 Porto – www.cicap.pt;

-‘CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo Algarve’, with the following address: Ninho de Empresas, Edifício ANJE, Estrada da Penha, 3º andar, sl. 26, 8000 – 489 Faro – www.consumidoronline.pt;

-‘CACCRC – Centro de Arbitragem de Conflitos de Consumo da Região de Coimbra’ with the following address: Av.ª Fernão de Magalhães, n.º 240 – 1º, 3000 – 172 Coimbra – www.centrodearbitragemdecoimbra.com;

-‘TRIAVE - Centro de Informação e Arbitragem do Vale do Ave’, with the following address: Rua Capitão Alfredo Guimarães, n.º 1, 4800 – 019 Guimarães – www.triave.pt;

-‘CIAB – Centro de Informação e Arbitragem do Vale do Cávado’, with the following address: Rua D. Afonso Henriques, n.º 1, 4700 – 030 Braga / Av.ª Rocha Paris, n.º 103, 4900 – 394 Viana do Castelo – www.ciab.pt;

-‘CACC RAM - Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira’, with the following address: Rua Direita, n.º 27 – 1º andar esquerdo, 9050 – 450 Funchal – www.madeira.gov.pt/cacc;

The consumer can also solve the dispute at the Online Dispute Resolution Platform (RLL) with access through this link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT

13. INTELLECTUAL AND INDUSTRIAL PROPERTY

All texts and images reproduced or represented in the www.bordallopinheiro.com site are the sole property of Bordallo Pinheiro and are, as such, strictly reserved for Bordallo Pinheiro and protected under copyright and intellectual property rights regarding third parties.

Any reproduction or representation, whether total or partial, of the www.bordallopinheiro.com site or of all or part of the elements included in it is strictly forbidden.

Trade names, trademarks or distinctive symbols reproduced in the www.bordallopinheiro.com site are protected under the laws applicable to industrial property. The reproduction or representation of all or part of any distinctive symbol is strictly forbidden.

14. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions for online shopping in the www.myvistaalegre.com site are governed by Portuguese legislation. The parties agree that any dispute arising from the interpretation and/or application of these Terms and Conditions, whose amicable settlement is not reached, will be submitted exclusively to the jurisdiction of the courts of the headquarters of the Bordallo Pinheiro, with express waiver to any other. By using the online store, the Customer accepts and agrees with these Terms and Conditions and the Privacy Policy and Personal Data Protection.

Updated in January 2023